Gestão
Futuro do CX e jornada do cliente são destaques da 3a edição do CX Experience
A terceira edição do CX Experience, evento exclusivo do Experience Club, trouxe insights sobre o futuro e um case prático de jornada de encantamento do cliente. José Luiz Belixior Jr., Diretor Executivo de Experiência do Cliente da GOL/Smiles, apresentou as estratégias que a companhia aérea tem adotado para surpreender seus consumidores e Gil Giardelli, professor da Fundação Dom Cabral, apontou as novas necessidades do cliente com a chegada de outras tecnologias. O evento reuniu um seleto grupo de 40 líderes de CX de importantes empresas na quarta, dia 2 de outubro, na Experience House, em São Paulo
Leia os principais insights neste Report.
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